AAA Terms & Conditions

About Your Membership

Your AAA card is issued for your personal use. It entitles you to service at any AAA office in the United States or Canada. AAA members are entitled to service on any eligible vehicle they may be driving or riding in as a passenger at the time of vehicle breakdown. Service follows the member, not the vehicle, including when the member is driving or riding in a rented eligible vehicle. Non–members are not eligible for service. Members must be present with the vehicle and provide their membership card and photo ID to receive road service benefits. 

Membership Eligibility

Members must live or work in Hennepin County, and the cities of Columbia Heights, Fridley, & Spring Lake Park. 

• Primary: Primary Members must be at least 16 years old. Only one (1) Primary Member is allowed per Membership account. Only the Primary member can make changes to a membership. 
• Associate: Eligible individuals for Associate membership include spouses or partners of the Primary member, dependent children through age 25 residing in the household or away at school, or extended family members residing in the same household. Associate members receive two (2) service calls per membership year. Associate members cannot make changes to a membership. 

Primary members who have used four (4) service calls during their membership year are not eligible to upgrade or add additional associates until their renewal date. 

AAA Emergency Road Service Benefit Effective Period

There is a three (3) calendar day waiting period after payment processing before members can utilize AAA Emergency Roadside Assistance. For example, if you join any time on March 20, you would be eligible for road service starting 12:01am on March 24. This three (3) day waiting period applies to all new and newly reinstated members, Associate members and newly upgraded membership benefits. A service fee must be paid prior to service being rendered if assistance is requested by anyone on the membership during this waiting period.

Special offer promotional ("promo") codes are not eligible for members who require AAA Emergency Roadside Assistance within three (3) days after payment has been processed. This applies for all new and newly reinstated members and Associate members, as well as for members who upgrade from a lower level of service to a higher level of service. Should a member require AAA Emergency Roadside Assistance within three days of payment, promotional pricing is not applicable and full dues must be paid in addition to a service fee prior to service being rendered.

Members who have used four (4) service calls during their membership year are not eligible to upgrade or add additional associates until their renewal date. 

Membership Categories

• AAA Basic: Start with the Basic membership benefit package. It features our famous emergency roadside assistance, which includes battery jump starts, towing up to 5 miles, flat tire replacement, fuel delivery, locksmith service, extricating and winching service, trip interruption protection, flight insurance, free AAA TripTiks®, AAA Maps, and so much more. 
• AAA Plus: Upgrade to AAA Plus. This is an expanded benefit package that offers extended benefits such as towing up to 100 miles, increased locksmith service, extended extricating/winching service, increased trip interruption protection, free passport photos, and increased flight insurance. To be eligible for AAA Plus benefits, members must have paid the fee for AAA Plus and must be carrying valid membership cards clearly identifying them as AAA Plus members. 
• AAA Premier: An optional, expanded benefit package that increases the AAA Plus membership coverage. Expanded benefits include one additional service call, for a total of 5 service calls for Primary members, of these service calls (1) can be a 200-mile tow, increased trip interruption protection*, free passport photos, home lockout service and complimentary transportation. As an AAA Premier member, if you become locked out of the primary member's primary residence, lose your keys, or your keys are stolen, you can receive up to $200 in locksmith services to gain access to your home from the outside. Services may include picking or drilling the lock, changing locks, re-keying, or cutting a replacement key. Home Lockout service is reserved for a AAA Premier member's primary place of residence within AAA Minneapolis club territory and excludes all other buildings or locked areas. Home Lockout service is limited to one usage per Premier household per membership year. AAA Premier membership coverage also includes the benefit of a one-day car rental following a vehicle breakdown. To be eligible for this benefit the vehicle must have been towed to a repair shop. In addition, the rental must be requested within 48 hours of the call to AAA Minneapolis for a tow. Members must pick up the rental within 72 hours of their call to AAA Minneapolis for towing services. The rental must be an economy vehicle (subject to availability). Standard rental qualifications apply. To utilize this benefit AAA Premier members should call AAA Minneapolis where you will be connected to a Hertz representative to coordinate the rental. The member is responsible for paying taxes and fees for the one day rental and submitting a reimbursement request form to AAA Minneapolis. This reimbursement form will be provided by AAA Minneapolis when the call for the benefit is received and must be submitted back to AAA Minneapolis for reimbursement consideration.  
  *See Allianz Premier benefits for more information.
• AAA Plus RV & AAA Premier RV: An optional add-on for AAA Plus and AAA Premier members, which extends Plus and Premier coverage to the member's motor home, pickup with camper, travel trailer, camping trailer, and motorcycle. Members’ trailers for motorcycles, snowmobiles, and boats are also covered. RV coverage is an expansion of Plus and Premier benefits. Members not currently carrying Plus and Premier must purchase that coverage in addition to the Plus RV and Premier RV.  

  Plus RV and Premier RV towing, extrication, and tire service is limited to $500 per eligible service call. This dollar limit is applicable to services provided to Plus RV and Premier RV vehicle types only. Members will be responsible for paying the service provider directly for all other costs of service above these dollar limits at the time service is provided. You must be a AAA Plus RV or Premier RV member to be eligible for RV roadside assistance and other enhanced benefits. Battery jump-start not available for motorcycles. Dues rates are prorated for existing members upgrading to recreational vehicle roadside coverage. There is a 3-day waiting period for RV-specific roadside assistance benefits to begin. Cannot exceed trailer load maximum weight. All Premier benefits apply to Premier RV members. Plus RV and Premier RV members’ service calls are included in their allowable roadside service entitlements per membership year.

See the "Emergency Roadside Assistance" section of these terms & conditions for AAA Basic, AAA Plus, AAA Premier, AAA Plus RV, and AAA Premier RV.

Membership Renewal

Existing members are not eligible for new member offers or promotions.

You will receive membership renewal statements via mail, email and/or text message starting about 90 days before your membership expires. 

Upon expiration, Members are granted a “Temporary Waiver Period” of up to 90 days, during which time you can pay your renewal fee and maintain your original Membership inception year and renewal date. During this Temporary Waiver Period, we will continue to make Membership services available to you.  However, if you request Emergency Road Service during this Temporary Waiver Period, then you are obligated to pay your outstanding renewal fee plus a service fee.  The expiration date of a Membership is not adjusted against the date of payment during the Temporary Waiver Period.  After the Temporary Waiver Period, you can choose to reinstate your account under the same membership number by paying the membership fee.  

If you elect to cancel your Membership, or let it lapse at the end of the Temporary Waiver Period, your Membership will be deemed terminated as of such date.  If you later decide to rejoin the Club, you will need to purchase a new Membership, and that Membership will have a new inception year and renewal date as of the new purchase date. Your cancelled membership may be subject to a $10 reinstatement fee.  If you renew your Membership after the Temporary Waiver Period, AAA Emergency Road Service benefits become effective three (3) days after the purchase of your new Membership, and all other terms and conditions applicable to a new Membership will apply. 

E-Billing

By enrolling paperless/electronic billing ("ebilling" or "e-billing") you accept that AAA Minneapolis will update your email preferences to opt the email address on your membership into e-bill related communications. 

Cancellation and Refund policy

Dues, once paid, are not refundable for any reason during a membership year, as they are allocated to the various costs of providing our services and benefits. If the dues include an enrollment fee, the enrollment fee is also not refundable. By renewing your AAA membership, you agree to the terms and conditions. You must notify us if you would like to cancel your Membership before it renews. AAA reserves the right to cancel, limit or downgrade memberships for reasons including but not limited to: 

• Unpaid dues
• Inappropriate or illegal conduct, including but not limited to threatening or being abusive to AAA employees, road service technicians, contractors, or other AAA representatives; destroying/vandalizing property of AAA or its representatives. 
• Using the membership for any reason deemed harmful to the welfare, standing or best interest of AAA or the membership as a whole, including but not limited to using the membership benefits for commercial purposes, excessive or inappropriate use. 
• As a substitute for regular maintenance and upkeep of your vehicle. 
• Excessive or inappropriate AAA Emergency Road Service use, which includes the use of all four (4) allotments of AAA Emergency Road Service within the first ninety (90) days of the activation or renewal of a membership. 
• Use of your membership by a non-member to obtain AAA services.
• A primary and associate member may only have one (1) membership per renewal period. Duplicate memberships will be cancelled and may not be eligible for refunds. 
• Requesting service for more than one tow per disablement.

Auto Pay

You may sign up for convenient billing and renew your annual membership through Auto Pay. Your annual membership dues will be charged to your credit card each year, and you’ll receive a statement confirming your renewal. Your credit card will be charged approximately 30 days prior to your expiration date. If you would like to make changes to your Auto Pay settings, please visit AAA.com/Account or call Member Services at (952) 927-2567. 

By clicking “Pay” online, you agree to the Auto Pay terms and understand that any discounted membership rate is for a limited time. 

You may cancel your Auto Pay payment before it applies or request a refund after your card has been processed by contacting Member Services at (952) 927-2567. This refund must be processed before the start of your next membership year. Requesting an Auto Pay refund will cancel your AAA membership.  

Refunds can take up to 10 business days to process. 

To continue enjoying your AAA membership benefits, your membership must be active. 

Monthly Payment Plan

Enrollment in the Monthly Payment Plan entails a full year of membership with AAA Minneapolis. There is a one-time enrollment fee, followed by monthly payment installments automatically charged to your payment card. These installments include a monthly service fee. AAA Minneapolis is not responsible for overdraft charges. New or returning members requiring immediate roadside assistance are not eligible for this plan. In the event that a monthly payment is declined, AAA Minneapolis will attempt to notify you by email, text message or phone and collect all past due amounts as well as the remaining annual membership dues. 

After a declined monthly payment, the membership is no longer eligible for the Monthly Payment Plan. You will have 30 days to pay the full amount and switch to annual auto pay or annual billing. After 30 days, the membership will be canceled for non-payment.

You can cancel enrollment in the Monthly Payment Plan at any time by paying the remaining annual membership dues. Refunds are not available with the Monthly Payment Plan.

If you are enrolled in the Monthly Payment Plan, when requesting reimbursement for services not rendered by AAA, the remaining annual membership dues must be paid in full before a reimbursement application is reviewed for approval.

What You Should Know

We recognize our obligation to keep your information secure and confidential. It's important for you to know that we do not share member information or non-member client information with marketers outside of AAA Minneapolis, our business lines, or our preferred vendors that deliver you savings. 

What this Statement Covers

This policy covers member and non-member client information, including personal information about a member or a non-member client's current or former relationship with AAA Minneapolis. 

Making the Security of Information a Priority

Keeping member and non-member client information secure is one of our most important responsibilities. We value your trust and handle information about you with care. 

Collecting Information

We collect and use various types of information to service your requests, save you time and money, and gain a better understanding of your needs. 

Managing Information for your Convenience

The information we use helps us offer you valuable services and savings, as well as providing peace of mind during your travels. We limit who receives member and non-member client information and the type of information shared within the Club, our business lines, and our preferred vendors. 

Sharing Information with Companies that Help us Deliver Services to You

We may share member and non-member client information with companies that collaborate with us to deliver products and services, all to enhance your customer experience.  

Disclosing Information in Other Situations

We also may disclose member and non-member client information when required by law. Such disclosures may include those in connection with a subpoena or similar legal process, or a fraud investigation. 

Honoring your Preferences

You have choices when it comes to learning about new offers and services from AAA Minneapolis. You can choose not to receive savings opportunities and marketing offers by mail, phone, and/or e-mail from us or from our preferred vendors. 

To tell us your preferences, you may:

Call: (952) 927-2567

Write to: AAA Minneapolis
5400 Auto Club Way
Minneapolis, MN 55416

E-mail: membership@aaaminneapolis.com
(Please do not include sensitive personal information)

When contacting us, please provide your full name, street address, member number, telephone number, and e-mail address, along with your preferences regarding mail, phone, and/or e-mail communication. Note that it may take six to eight weeks for your request to take full effect. You will continue to be contacted as necessary to service your membership and receive marketing materials in your renewal statement. 

Please review our Privacy Policy statement for further details.

Your AAA Minneapolis membership provides access to 24-hour Emergency Roadside Assistance, supported by a fleet of service vehicles in the Twin Cities and nationwide. 

What is Emergency Roadside Assistance?

As a member of AAA, the world’s largest auto club with over 60 million members, you have access to Emergency Roadside Assistance. More than 13,000 Emergency Roadside Service facilities throughout the country are ready to serve you. 

Emergency Roadside Assistance is exactly what the name implies - an emergency service rendered by official Emergency Roadside Assistance centers who are under contract with AAA. It is not intended as a substitute for maintenance or repair of your vehicle. Rather, this valuable service is designed to help you, our members, through any unexpected problems you may have with the eligible vehicle in which you are driving or riding. 

Emergency Roadside Assistance is available 24 hours a day and 365 days a year to assist you if your eligible vehicle becomes disabled, provided your vehicle may be safely reached from a normally traveled road or established thoroughfare. AAA will tow you to the responding Emergency Roadside Assistance facility or to a destination of your choice, up to five (5) miles in any direction from the vehicle's point of disablement. We cannot guarantee, however, that all Emergency Roadside Assistance facilities stock parts and are equipped to service and repair all makes of automobiles, or that repairs can be made after business hours or on weekends. 

AAA Plus / AAA Plus RV / AAA Premier / AAA Premier RV

Because several AAA Plus, AAA Premier, AAA Plus RV, and AAA Premier RV benefits expand upon those offered in the regular membership package, they are explained after each description of the basic Emergency Roadside Assistance benefits in this handbook. 

NOTE: Primary members who have used four (4) service calls during their membership year are not eligible to upgrade their membership level or add additional associates. 

Who is eligible for Emergency Roadside Assistance?

AAA members are entitled to service on any eligible vehicle they may be driving or riding in as a passenger at the time of vehicle breakdown. Service follows the member, not the vehicle, including when the member is driving or riding in a rental car.  

AAA is a member-sponsored and supported organization. Please remember that members may not use their card to obtain service for a non-member. AAA members who have used all their service calls in the membership year may also receive service on a cash basis paid to the service provider.  

What vehicles are eligible for Emergency Roadside Assistance?

Emergency Roadside Assistance applies to four–wheel motor driven passenger, pleasure or recreational type vehicle (vans, campers and motor homes) provided services can be safely delivered. Altered vehicles are normally not covered for towing. 

Dual–wheel unloaded pickup trucks are provided limited tire service. 

Rented passenger vehicles and commercial vehicles are eligible for service with the exception of taxi cabs and limousines. 

Service for travel trailers, motorhomes, boat trailers, snowmobile trailers, and motorcycles is provided under AAA Plus RV and AAA Premier RV within AAA Minneapolis service territory and will be handled by reimbursement consideration if service is unavailable outside of club territory. 

What vehicles are not eligible for Emergency Roadside Assistance?

Certain vehicles, vehicle conditions, vehicle locations or destinations may deem a vehicle ineligible for service. This includes vehicles that are:  

• Unregistered and unlicensed 
• Abandoned, or unattended 
• Purchased in an inoperable condition or can be driven safely 
• Illegally parked or associated with any illegal activity 
• Being towed to or from a salvage yard, charitable organization, car show exhibition, auto auction or storage unit 
• Loaded or modified altering the original weight, dimensions, or ground clearance
• Loaded or modified creating a safety hazard, potential damage to the vehicle or to the servicing equipment 
• Driven off established roads or in areas unsuitable for vehicular traffic   
• Located on a beach, open field, vacant lot, playground, creek bed, golf course, forest, private road, flooded road or driveways, and similar areas that are not suitable for automobile traffic 
• Equipped with a snowplow (limited service may be provided, but you must remove the snowplow before any towing, extrication or tire service may be rendered) or located in an area requiring shoveling of snow, etc. to render service
• Taxis, limousines, buses (unless converted to a motorhome), semi-tractor trailers (semitrucks) and food trucks  
• Partial vehicles, or vehicle parts 
• Trailers that contain livestock, haul cars, exceed their maximum load capacity, are unsecured or contain uncovered debris and create a safety concern   
• Impounded for any reason other than a collision, or not accessible by the entrance of an impound lot; the impound lot 
• Cube, dump, flatbed, or utility body type that require specialized automobile servicing equipment for size, weight, or wheelbase 

AAA Plus RV and AAA Premier RV extends service to travel trailers and motorcycles. Service for boat, motorcycle, and snowmobile trailers is provided under AAA Plus RV and AAA Premier RV within AAA Minneapolis service territory and will be handled by reimbursement if service is unavailable outside of club territory. 

Scope of service

This is your auto club! We have tried to design an Emergency Roadside Assistance program that meets the emergency demands of AAA members. However, AAA cannot guarantee that service will always be available in all areas and under all circumstances. For example, severe weather may cause unavoidable delays and service limitations, even though all involved are doing their best. In such cases, service will be provided in order of priorities; servicing stranded members and those blocking major roadways will be a top priority. We appreciate your patience and understanding during these emergencies. 

AAA will help members get assistance when special equipment is required, or for services not covered under the policies outlined here. If your vehicle cannot be made operable upon providing the services listed here, AAA will assist you in finding the nearest open repair facility. Charges for services that exceed the benefits listed will be at the prevailing hourly or mileage rate of the region where service is provided. 

To help control membership dues, AAA has established a policy that provides four (4) service calls for each AAA Basic, AAA Plus, and AAA Plus RV member, and five (5) calls for each AAA Premier and AAA Premier RV member, during each membership year. Calls in excess of this limit will be processed, but on a cash-only basis, paid to the service driver. 

Roadside assistance is one of the primary benefits of AAA membership; however, it is subject to certain restrictions. While we encourage our members to take advantage of AAA membership benefits and service when needed, members who request and use an excessive amount of road service, or request service for unintended use cases may have their membership recorded for Misuse. Misuse can be determined and recorded based on service history including but not limited to the number of service requests, towing distance, service location, tow destination, vehicle class, and identity verification.   Memberships recorded for Misuse may be subject to surcharges, service limitations, downgrade, and cancellation. The Club reserves the right to cancel membership, impose surcharges and roadside service limitations without notice.    

How do you obtain Emergency Roadside Assistance?

In the Twin Cities metro area, when you’re out of fuel, stuck, have a flat tire, in a car that won't start, need a tow, lose your keys, or lock them inside your vehicle, call our Emergency Roadside Assistance department 24-hours a day, at (952) 927-2727. 

Outside the Twin Cities metro area, call the 24-hour nationwide AAA Supernumber at 1-800-AAA-HELP anywhere in the U.S. or Canada, for assistance. This number is also printed on the back of your membership card. 

Be prepared to provide your membership number; expiration date; name; address; car's exact location; nature of the problem; vehicle's year, make, model, and color; phone number from where you are calling; and desired tow destination. Have a pen or pencil and paper ready in case you must record specific information. 

After calling, return to or within sight of your vehicle. Insurance liability prohibits AAA to service unattended vehicles. Cancel your request immediately if you no longer require assistance. If a vehicle is already enroute to assist you, it will be counted towards one of your allotted service calls.  

Reimbursements:

If you are in need of service, please call AAA. We do not reimburse members that do not call AAA, with the exception of a police-ordered tow or a crash in which the member is unable to call AAA.  

If you are unable to obtain assistance directly from AAA, call the nearest service station and pay for the service rendered in full. Then, submit an application for reimbursement consideration as soon as possible and within 30 days of the service. A digital form can be found on our website.  

Your reimbursement form must include a paid, itemized receipt of the service provided. The paid receipt must be under the name of the AAA member requesting reimbursement. The receipt must be on the service facilities imprinted invoice detailing the services provided. The receipt must include date of service, name of member requesting reimbursement, vehicle serviced and the location of breakdown. We do not consider reimbursement for receipts over 60 days old. 

Services and fees we will not reimburse include: tire repair, parts and labor, storage fees, gratuities, impound fees, clean up fees, admin fees, credit card fees, towing of stolen vehicles, towing to junkyards, more than one tow per disablement, towing a vehicle just purchased or vehicles with snowplows (unless the plow can be removed by the member before requesting service).  

We will not reimburse members for any services not covered by the terms of a AAA membership, as detailed by the terms and conditions of Emergency Roadside Assistance. Further information about eligible vehicles may be found there as well.  

If the member is on a monthly payment plan, all unpaid dues for the year must be collected before an application for reimbursement may be processed. We will not reimburse members who have used all their service calls for the membership period. A new membership is subject to a three-day waiting period before AAA service can be requested or a service fee can be paid to bypass this waiting period. If requesting reimbursement for a service within this waiting period, the service fee must be paid in full.  

Please allow up to 4 weeks from the date your reimbursement form is submitted for processing. Incomplete documents or receipts without adequate information may delay processing. Please call member services for an update on your reimbursement request. Reimbursements will be sent to the address listed on the membership. 

Your Emergency Roadside Assistance benefits include:

• Battery boost: An attempt will be made to start your vehicle using the service vehicle's auxiliary starting system. This is only a temporary remedy, and your vehicle should be checked at a repair facility. See the Automotive section of the website for information on the AAA Battery Service program. 
• AAA Battery Service
  • AAA roadside service providers can replace faulty or failing batteries on-site. AAA is unable to replace batteries if the wind chill is below 0°F for the safety of our service providers and to prevent damage to parts in the vehicle which become brittle at temperatures in that range. Battery replacement may not be available 24/7. 
  • Our AAA Battery Service technicians utilize state-of-the-art technology to accurately diagnose your battery-related problems at the roadside. 
  • Plus, if necessary, you can purchase a new battery at exclusive AAA member prices, complete with a battery freshness guarantee and a competitive, nationwide warranty. 
  • To request Emergency Roadside Assistance, including AAA Battery Service, call (952) 927-2727 or 1-800-AAA-HELP, or request roadside assistance online.
• Mechanical first aid: This includes minor adjustments at the point of disablement if parts, materials, or supplies are not needed to make the vehicle operate on its own. Note that the complexity of modern engines limits the extent of mechanical first aid that can be performed at the scene. If your vehicle can be mobilized, visit your local repair shop. 
• Lockout service: If your keys are locked inside the passenger compartment, service will be sent to gain entrance. If the vehicle key is lost, broken, or the service provider cannot gain entry, locksmith service is covered up to $75, or the reimbursement of a commercial locksmith up to $75. If no locksmith coverage is available, the towing benefit applies. Extra keys are not covered.
  • AAA Plus, AAA Premier, AAA Plus RV, and AAA Premier RV provide added coverage or reimbursement for locksmith service, if such service is required to either gain access to the vehicle or make it operable. AAA Plus and AAA Plus RV coverage up to $125; AAA Premier and AAA Premier RV coverage up to $200.

• Bicycle Service: Bicycle service is just another way AAA has you covered with roadside assistance. Counted toward your allotted service calls, AAA will transport you and your bicycle to any point of safety within the limits of your coverage. For service to be provided, your bicycle must be accessible by a roadway or a parking lot. Bicycle Service is only provided in the AAA Minneapolis or Auto Club Group coverage areas. Reimbursement is available when service is provided to AAA Members who travel outside of these coverage areas.  
• Fuel delivery: An emergency supply of fuel will be delivered to the disabled vehicle, enabling the member to reach the nearest open service station. The member is responsible for the cost of the fuel at current pump prices.  
  • AAA Plus and AAA Premier provides at no extra cost a sufficient amount of fuel to reach the nearest service station.
• Flat tire service: If your vehicle's spare tire is inflated and serviceable, it will be installed to replace a flat tire. Installing a spare tire is a temporary fix only. If the vehicle does not have a functional spare tire, the towing benefit will apply. 
• Extrication/winching: If your vehicle is stuck in a ditch, mud, or snow, it will be freed, provided it can be reached from a normally traveled road or established thoroughfare with a service vehicle's ordinary towline. If special equipment, more than one truck, or more than one person is required, the associated cost may be at the member's expense. 
  • AAA Plus, AAA Plus RV, AAA Premier, and AAA Premier RV extend basic coverage to include services by a second truck and operator for one hour at the scene of disablement. If the vehicle is unable to be operated after extrication, the extended towing benefit will apply. The use of special equipment may be covered under AAA Plus, AAA Premier, AAA Plus RV and AAA Premier RV. 
• Towing: When the vehicle cannot be rendered drivable after attempting any of the emergency procedures provided, or when, in the service person's judgment, the vehicle cannot be placed in a safe driving condition, you may have it towed to the responding Emergency Roadside Assistance facility or up to five miles in any direction from the vehicle's point of disablement (as soon as a proper towing vehicle is available). NOTE: one tow per disablement.  
  • AAA Plus and AAA Plus RV provide for up to 100 miles of towing from point of disablement to the destination of your choice, at no charge. 
  • AAA Premier and AAA Premier RV provide one tow up to 200 miles from the point of disablement, as one of the five service calls per membership year; and up to 100 miles from the point of disablement on the remaining allowable calls.

When the truck arrives

Present your current AAA card and photo ID for identification, and sign one completed AAA road-service ticket before service is rendered. 

Members unable to present their membership card or photo ID must be prepared to pay for the service provided and request reimbursement at contract rates from AAA Minneapolis. 

Extreme service conditions: We always try to be as responsive as possible, but please understand that unavoidable delays can occur during severe weather conditions, an increase in the volume of service requests, heavy traffic, road construction or unusual circumstances. In the event of severe weather emergencies, first priority is given to members who are stranded or in an unsafe location, then the removal of vehicles blocking roadways. As equipment becomes available, service will be provided to other vehicles. The safety of our members, employees and independent service technicians is our top priority. On rare occasions, services may be temporarily suspended due to weather conditions and other extenuating circumstances. Once it is safe to do so, we will resume services. 

Upgrading service and adding associate memberships

Members can upgrade their present level of service to AAA Plus, AAA Plus RV, AAA Premier or AAA Premier RV anytime during their membership year. Service fee and additional upgrade costs may apply. 

NOTE: Members who have used four (4) service calls during their membership year are not eligible to upgrade their membership level additional associates. 

Complaints & liability

All AAA Minneapolis Emergency Roadside Assistance centers, and those approved through other AAA Clubs, have been carefully selected based on their business integrity and ability to provide prompt, courteous, and reliable Emergency Roadside Assistance service and repairs. Your patronage of these service centers helps ensure that the quality of service through which AAA has built its reputation – one that goes back to 1902 – continues. 

If service was unsatisfactory or if you have questions, submit a full report to the AAA Minneapolis Emergency Roadside Assistance Department by calling the phone number on the back of your AAA card. AAA will investigate and attempt to resolve your concerns. 

AAA Emergency Roadside Assistance service centers are independent contractors and not agents of AAA Minneapolis. Therefore, AAA Minneapolis does not assume responsibility for any injuries to persons or property, including damage to a member's vehicle, as a result of Emergency Roadside Assistance. Damage complaints should, however, be reported to the Emergency Roadside Assistance service center proprietor and to the AAA Minneapolis Emergency Roadside Assistance Department.

To obtain service - A Roadside Assistance vehicle will be sent to the eligible disabled bicycle, without charge, from the nearest AAA contract station. Bicycle coverage applies to any eligible bicycle you are riding at the time the bicycle becomes disabled. Simply present your valid AAA card at the time of service. Members are expected to be with the bicycle at the time of service. 

Bicycle coverage is provided to a member whose bicycle has become disabled or inoperable. Examples of eligible bicycles include pedal, electric, trike and tandem bicycles.  

Service will be provided:

• To any point of safety within the limits of your coverage
• Bicycle transportation service is counted towards your allotted roadside assistance service calls per member, per membership year.
   

Bicycle Service Area


Our bicycle service is available throughout the state of Minnesota and other select states.  If you are biking in another state, feel free to call (952)927-2567, email membership@aaaminneapolis.com or send us a chat to confirm if the biking benefit is available in that state.

Bicycle Repair

Service vehicles are not equipped to repair a member's bicycle or change a flat tire; however, transportation for your disabled bicycle will be provided subject to the terms discussed herein. 

Benefits for Bicycle Service Do Not Include

• Reimbursement for impounding ordered by the police or other proper entity because a bicycle was impounded due to a violation of a state or local ordinance. 
• Service off of normally traveled motor vehicle roads or streets. If bicycle breakdown occurs away from a normally traveled road or street; service will only be provided if the bicycle can be moved by the member to a normally traveled road 
• Service to unattended bicycles
• Storage or repair costs
• Parts and tires
• More than one transportation per disablement
• Cost of providing alternate transportation
• Fatigue and physical inability to continue with ride. Exception may apply for an injury that occurred as a result of a bicycle accident 
• Rendering mechanical first aid or changing of a flat tire
• Rendering service to break or cut a lock on a secured bicycle
• Service where we or our contractor deem a road is not safely passable due to snow, flooding, etc.
• Trip Interruption Protection, Vehicle Return and complimentary rental car do not apply to bicycle coverage

Approved Auto Repair

When you show your AAA membership card at any Approved Auto Repair (AAR) facility, before the repair work is completed, you receive the facility's promise to: 

• Provide a maintenance inspection.
• Offer a written estimate. If the cost of repairs exceeds the estimate by 10 percent or more, you must authorize any additional work. 
• Guarantee its work for 24 months or 24,000 miles.
• Make available replaced parts after repairs are complete, except parts which must be returned to the manufacturer under a warranty agreement or refund policy. 
• Cooperate fully with AAA in the investigation or resolution of any dispute involving the repair facility and a AAA member. 
• AAR facilities who participate in the Discounts & Rewards program provide members a 10% discount on repairs, up to $50 in savings or visit minneapolis.aaa.com/automotive/repair.  

If you have questions about this valuable member benefit, or would like a listing of AAR facilities, call AAA at (952) 927-2727. Or, visit minneapolis.aaa.com/automotive/repair

Trip Interruption Protection

This valuable membership service provides financial help to any member whose vehicle is stolen, not drivable due to damage caused by a traffic accident, 100 miles or more away from home. Members may be reimbursed if they are driving or riding in the vehicle which becomes damaged at the time of the accident or collision. 

AAA Plus, AAA Plus RV, AAA Premier, or AAA Premier RV members also may receive reimbursement for expenses resulting from mechanical breakdown.

Reimbursement is based on actual out-of-pocket expenses incurred, not including taxes, fees, gratuities, fuel, or alcohol, for a combination of meals and lodging or transportation: 

• Local lodging and meals in the vicinity where your car is being repaired.
• Rental or replacement car to continue your trip. Remember, your AAA membership entitles you to special member discounts on Hertz car rentals.
• Commercial transportation (via common carrier licensed to carry passengers for hire) to your destination or home, whichever is closer.
• AAA Basic members may be reimbursed up to $100 each with a maximum of $500 per family.
• AAA Plus/Plus RV members may be reimbursed up to $250 each with a maximum of $1,000 per family.
• AAA Premier/Premier RV members may be reimbursed up to $1,500 each.

This service applies only to expenses personally incurred by the member within 72 hours following the accident/incident. Proof of payment(s) must be submitted. If expenses are shared by more than one member, each may submit his share of the cost for reimbursement, but totals may not exceed the gross amount actually incurred. No vehicle repair costs are covered. No reimbursement will be made for certain unlawful cases, including driving while under the influence. 

To receive payment, submit a claim form along with a police report or repair bill, and all itemized receipts.

Your request must be received by our office within 30 days after the incident occurred.

AAA Basic, AAA Plus, and AAA Plus RV claim forms are available both online or by calling 952-927-2727.

AAA Premier and AAA Premier RV members must call (800) 390-3894 to submit a claim.

AAA Premier road trip cannot exceed 45 consecutive days and travel must include at least one overnight stay. Call 800-390-3894 for all AAA Premier details.

Emergency Payment Acceptance

A member's personal check, credit or debit card will be accepted by an independent contract facility for payment of emergency road services for up to $250. A valid membership card and identification must be presented at the time of payment. The name on the check, credit/debit card must match the member's name.

Place a trip routing order by phone, online or in person, and receive a TripTik® package. Please allow six (6) business days before pick up at any of our AAA offices in Hennepin County. You may also create your own TripTik Travel Planner® online. You may order your TripTik® by calling (952) 927-2626, or you can order your TripTik online. 

TripTiks® / TripTik Travel Planner®

Efficient ways to deliver you to your destination. The traditional TripTik® maps include mileage and driving time. The TripTik Travel Planner® includes overview narrative directions, mileage, driving time, and construction information. Both TripTiks® are spiral bound for traveling convenience. 

Online TripTik Travel Planner®

Create your own customized online travel route with detailed maps and driving instructions, including things to see and do along the way. The TripTik Travel Planner® combines ease of planning with integrated travel booking tools, including AAA-rated accommodations and Hertz car rentals. 

AAA Road Maps

Every AAA Minneapolis travel kit routing includes road maps that cover your entire route. These informative AAA-published national, regional, state, and city maps are published exclusively for AAA members. 

Diamond Ratings

To assure AAA members of quality lodging, all AAA-approved facilities are rigorously inspected at least once a year by a professional AAA field representative. These facilities are assigned a rating of one to five Diamonds. The higher the rating (the more Diamonds), the higher the degree to which basic AAA standards are exceeded. 

Weather and Road Condition Information

AAA is the only auto club that gives you daily reports on highway conditions, weather, and detours. Information is revised daily during periods of winter storms, floods, highway reconstruction or bridge repairs. Call (952) 927-2626 or visit our weather & road conditions section for updates. 

Discounted Lodging Rates

AAA Members save on hotel and lodging rates throughout the country and around the world. 

AAA's Discounts & Rewards® partners provide AAA's best rates and a satisfaction guarantee to AAA members. Select from Best Western, Hampton Inns, Hyatt Hotels, most Hilton brands, and most Marriott and Starwood (Sheraton, Westin, etc.) brands. 

To make reservations, call (952) 927-2626, or book online. 

Money-Saving Discounts

Hundreds of attractions listed in the Discounts section of our website offer reduced prices for members. See the website or download the AAA Mobile smartphone app for details.

AAA Travel is a full-service travel agency open to AAA members and the public. Members enjoy special values and benefits from select national and international tour companies, cruise lines, hotels, Amtrak, and Hertz car rentals. To take advantage of these special member benefits, reservations must be made through AAA Travel. Offers vary from time to time and your AAA travel agent can give you all the details. For more information on travel agency services, call (952) 927-2525 or any branch office. 

In addition to convenient Twin Cities office locations, you also can make your travel arrangements online in our Travel section.

Preferred Tour Partners

As a member, you enjoy special privileges with our many preferred travel suppliers, including Avanti Destinations, Contiki, Trafalgar Tours, Delta Vacations, Tauck Tours, Alexander&Roberts, Pleasant Holidays, Insight Vacations, Member Choice Vacations, Travel Impressions, Micato Safaris, African Travel, and Rocky Mountaineer. Member benefits may include money-saving discounts, accommodation upgrades, and vouchers toward payment of optional tours. Offers vary by travel supplier. Whether you are planning a deluxe escorted tour to Europe or a two-night stay in San Francisco, AAA Travel can assist you with your plans. 

Preferred Cruise Partners

AAA Travel offers thousands of money-saving cruise specials each year including member-only discounts, stateroom upgrades, shipboard and shore excursion credits and other exclusive features. Watch for information on cruise specials with such preferred cruise suppliers as Azamara, Carnival, Celebrity, Crystal, Disney Cruise Line, Holland America, Princess, Regent Seven Seas, Royal Caribbean, Oceania, Seabourne, Uniworld Boutique River Cruises, AMA Waterways, and Viking River Cruises. 

Travel Accident Insurance

As a AAA member, you receive Travel Accident Insurance coverage automatically when your trip is arranged and purchased through your AAA Travel Agency. Coverage levels are $100,000 for AAA Basic, and $200,000 for AAA Plus and AAA Premier. 

This program covers you for accidental loss of life, limbs, sight, speech, or hearing while traveling in a common carrier when the transportation is arranged through AAA Minneapolis. 

Common Carrier means any land, water, or air conveyance operated by those whose occupation or business is the transportation of persons without discrimination and for hire. One hundred percent of the benefit also applies while traveling in a common carrier or a private passenger automobile directly to or from a terminal, station, or airport, immediately before or after scheduled arrival or departure, and while traveling in a rental car whose lease has been arranged through the local AAA Travel Agency along with any airline or common carrier transportation. 

• Travel Accident Insurance - Basic
• Travel Accident Insurance - Plus & Premier

Charge your passenger fare to your AAA Visa credit card and receive up to $500,000 worth of Travel Accident insurance. 

Hotel Reservations

AAA will make reservations in North America at the hotel or resort of your choice. Take advantage of the many AAA discounts available at lodging choices nationwide. (Members are responsible for any fees which may result from changes or cancellation of these reservations.) Call (952) 927-2626, or book online. 

Hertz Car Rental Discounts

Save time and money by having your AAA Travel agent make your car rental reservations. With industry-leader Hertz, AAA members receive exclusive discounts and extras. Call (952) 927-2525, stop by your local AAA office to make reservations, pick up your free AAA Hertz discount card, or book online. 

Upon rental, you must present a valid AAA membership card to receive your discount. (Discounts may not apply to all rates and may not be available at all Hertz locations. Rates and discounts are subject to change. Cars are subject to availability.) 

Members receive a complimentary Hertz Gold Plus Rewards Membership.

Additional Travel Agency Services

• Individual tailor-made itineraries with all features prearranged and prepaid. 
• Individual vacation and independent package plans with prearranged features for the international or domestic destination of your choice. 
• Escorted tours to select destinations.
• Special prices for group and family travel to anywhere in the world for you, your friends and neighbors, club, or society 
• International Driving Permits (IDPs), issued exclusively by AAA.
• Applications for passports, visas, tourist cards, and other travel documents
• Photo service for passport applications, visas and, International Driving 
• Permits available at member discounts.
• Comprehensive travel insurance including trip cancellation coverage.
• Exclusive online travel booking opportunities.
• Passport photos – free for Premier and Plus Members (limit one per member per year).

Box Office Tickets

The AAA Box Office, located in all branches, is your source for discounted movie (Mann and AMC Theatres) and entertainment tickets. Ask about member-only prices for admission tickets to Disney theme parks (multiple-day hopper passes only), Universal Studios, the Minnesota State Fair, Renaissance Festival, Valleyfair, and more. 

AAA Discounts & Rewards®

AAA Discounts & Rewards® partners help you save on everyday items here in Minneapolis and across the country. Member Households who used a AAA Discount in the past year  saved an average of $92. Save on everything from shopping and dining, to attractions, travel and even prescription medications – exclusive savings just for AAA members. Get discounts. Earn rewards. The perks of AAA membership. 

• Click: Save up to 30% when you shop online with several major retailers.
• Shop: Show your AAA card at select partner businesses and save big on your next trip to the mall. 
• Go: Special discounts are available for AAA members with participating travel partners, restaurants, and automotive service providers. 
• Play: Save 5-20% when you stay at participating hotel partners worldwide, plus discounts on theater tickets, sporting events, and more. 

Located at our St. Louis Park Headquarters office and in all of our branch locations, you will find the AAA Travel Store, where you can save with member-only discounted prices on all items except Briggs & Riley merchandise. The store features top brands in luggage, anti-theft handbags and backpacks, duffels, rolling backpacks and totes of all sizes, a wide array of travel books, specialty maps, travel convenience and security items, travel games, electrical converters, and adapter plugs for foreign outlets. 

The Travel Store also offers photo service for passports, along with International Driving Permits for a nominal fee at any of our Hennepin County locations.

AAA Plus, AAA Plus RV, AAA Premier, and AAA Premier RV members receive one complimentary set of photos per member, per membership year. 

AAA Minneapolis Insurance Agency provides specialty and discounted insurance programs to AAA members and serves the personal insurance needs of the public in our community. 

AAA Minneapolis Insurance Agency represents a select group of financially sound, reputable insurance companies. We will provide a complete analysis of your insurance needs and will place your policies with the company offering the best coverage at a competitive price. To review all of your present coverages and rates with a AAA Insurance representative, contact us at (952) 927-2518 or by email at insurance@aaaminneapolis.com. 

If you believe you’ve been unjustly charged with a traffic law violation, we may help with the cost of legal fees. You may choose your own attorney, and if you’re found not guilty of the charges, or if they’re dismissed, we will reimburse you for attorney fees for your defense or appeal (see “Reimbursement Schedule” below). 

Vehicular Manslaughter or Criminal Negligence

Reckless Driving/Negligence

Other Moving Violations

Coroner's Inquest

When a member is charged with more than one motor vehicle law violation for the same incident, AAA will reimburse legal fees for defense of the most serious charge only. Reimbursement of legal fees is limited to one violation per member per membership year. 

*Exclusions:

AAA Minneapolis does not reimburse for:

• Defending members charged with driving with a suspended or revoked driver’s license, without insurance, or when charged with a felony
• Defending members in any situation involving intoxicating liquors, drugs, or narcotics
• Defending members in personal injury suits
• Failure to appear for any court hearing
• Violating weight, length, or height restrictions on trucks
• Payments of fines or court costs
• Bringing suits or collecting claims for members
• Civil claims or suits
• Lawyer’s assistance in completing accident reports
• When charged for driving with an improperly registered vehicle

To request a form for your claim submission, please call (952) 927-2518.

AAA Online

You joined AAA for the security. Now, enjoy your membership for its convenience. On our website, you'll find everything you need to take advantage of all your new AAA membership benefits, like... 

• Complete Automotive Service Center - Car care tips and research to consider when buying or selling a car. You even can schedule your car's maintenance online.
• Travel - Here you'll find travel specials, important travel safety information, our online cruise, tour, car, hotel, and airline reservations as well as the online TripTik Planner® and TourBook® information.
• Membership Center - Time to renew? Need to upgrade? Then visit our online Membership Center. You can even give the gift of membership from the comfort of your home.
• Travel Store - Shop for luggage, totes, travel accessories, and more, with free shipping.
• Information On Virtually Everything - From road conditions to traffic, school closings to school safety patrol, you'll find up-to-date information easily.
• Insurance - Free no-obligation quote request for all your insurance needs.

24-Hour Member Service Center

Convenience is important to AAA members. That's why your AAA Member Service Center is open 24-hours a day, 365 days a year to handle your auto travel, membership and Emergency Road Service needs. Use the numbers listed in the Contact AAA Minneapolis section for the type of service you need. 

Senior Driver Improvement Program

AAA Minneapolis recognizes the special needs of older drivers and has developed a course to address these issues. Our Senior Driver Improvement Program classes are offered at our headquarters office in St. Louis Park, as well as other locations around the metropolitan area. 

If you would like to register for a class, or receive more information about our Senior Driver Improvement Program, please call us at 952-927-2602.

AAA Branch Offices

Headquarters Office - St. Louis Park - (952) 927-2600
Eden Prairie - (952) 944-9585
Maple Grove - (763) 494-3773
Minnetonka - (952) 545-5454

General Information - (952) 927-2600

24-hour Emergency Road Service - (952) 927-2727

AAA Travel Agency - (952) 927-2525
AAA Insurance Agency - (952) 927-2518
AAA Travel Store - (952) 927-2505
Membership Accounts - (952) 927-2604
Membership Sales - (952) 927-2567
Auto Travel Services - (952) 927-2626
St. Louis Park Department of Motor Vehicles - (952) 920-1166
Public Relations - (952) 927-2671
Minneapolis Auto Club Foundation for Safety - (952) 927-2705

If you elect to receive marketing and support text messages from us, either via our website or by sending a text message indicating your consent, you are providing (and signing) your prior express written consent to receive recurring marketing or promotional and support text messages from us (each, a “Text Message”) sent through an automatic telephone dialing system. These may include cart abandon messages. Message frequency varies.

This service is optional, and your consent is not a condition for purchase. You can opt out of receiving any further Text Messages from this program at any time by replying “STOP” to any Text Message you receive from us. For help, reply “HELP” to any Text Message you receive from us or email membership@aaaminneapolis.com.

In addition to any fee of which you are notified, your mobile provider’s message and data rates may apply to our confirmation Text Message and all subsequent Text Message correspondence according to your individual rate plan provided by your wireless carrier. Please consult your mobile service carrier’s pricing plan to determine the charges for browsing data and sending and receiving Text Messages. Under no circumstances will we or our affiliates be responsible for any Text messaging or wireless charges incurred by you or by a person that has access to your wireless device or telephone number.

If your carrier does not permit Text messages, you may not receive the Text Messages. Neither we nor the wireless carriers (such as T-Mobile) will be liable for any delays in the receipt of, or failure to deliver, any Text Messages, as delivery is subject to effective transmission from your network operator. Text Message services are provided on an “AS IS” basis. Data obtained from you in connection with any Text Message services may include your cell phone number, your provider’s name and the date, time and content of your text messages. We may use this information in accordance with our Privacy Policy to contact you and to provide the services you request from us. For more information on how we use telephone numbers, please read our Privacy Policy.